Refund policy

Return Policy:
At Lucky Mochi Co., we strive to make sure our customers are completely satisfied with their purchases. However, due to the nature of our products, we do not accept returns or exchanges. All sales are final.

We believe in maintaining high standards for our products and providing our customers with quality products that they can trust.

If you receive a damaged or defective product, please notify us within 7 days of receipt, and we will work to quickly resolve the issue. 

We appreciate your understanding and support of our no return policy.

You can always contact us for any return questions at info@luckymochico.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@luckymochico.com.